What’s the Big Deal about WordPress Discussion Settings?

WordPress discussion settingsWhenever I coach a client or teach a workshop, I am amazed at how many people either ignore their WordPress settings or just leave them all as default.

I’m talking about:

General
Writing
Reading
Discussion
Media
Privacy
and Permalinks (for those of you self-hosted)

Most bloggers set up their general settings, or at least check them out. But the others? Not so much.

If you have been blogging for a while, it might be time for a little settings maintenance. One setting I frequently find that people give too little attention to is “discussion.” But, really, if you want to engage your readers and build a community, this part of your settings should not be ignored. Because it determines how hard or easy it is for your readers to join the discussion.

Let’s take a peek.

Default Article Settings

This is where you decide if you want to let other bloggers know that you’ve linked to them in your post. A default setting simply means that it’s what you want to happen every time. In the first checked box below, keep in mind that it says, “Attempt”…(You won’t always be notified, but they don’t do too bad a job.) Also, remember, as it says below, that these can be changed by the page or post. Just make sure that whatever you set your default at, it’s what you want to do most of the time.

WordPress default article settings

Other Comment Settings

Again, very straight-forward. But you have several options you may not have thought of. I always recommend the first one. The rest, well, the choice is yours, but do review them to make sure they’re really what you want.

WordPress other comment settings

Email Me Whenever & Before a Comment Appears

This is important stuff. The first box means you want to be emailed when a reader leaves a comment. But the second box brings up the question: Do I want to moderate my comments, that is, read and approve each one before it is published? As a blogger, I’ve never done that. Why? There is nothing more irritating than leaving a well-thought out comment, pushing the publish button and seeing the dreaded words “Your comment is being held for moderation.” I don’t often return to a site with comment moderation turned on. It is especially discouraging to the reader when the blogger doesn’t approve their comment for several days.

Some of you will say, “But if I don’t moderate, I’ll get a bunch of crappy or spammy comments.” This happens when bloggers don’t have a spam filter or plugin installed. A good one, like Akismet, will catch most of the crap. And anything that sneaks through, well, you can delete it or set up more filters (as I explain below).

I do understand that there are instances where the subject matter of a blog may be so sensitive that the comments need to be moderated. If so, at least check the second box by “Before a comment appears,” so once you have approved a reader’s first comment, if they use the same name and email, future comments won’t be held.

WordPress email and moderation comment settings

Comment Moderation

Now, let’s bring out the big guns.  If you are finding comments getting through from certain people that you really, really feel you must moderate, you have these options. You can have their comment moderated by simply flagging certain words they always use in their comments, or you can choose to moderate based on their name, URL, email or IP address. You can find all of this in the comment section of your dashboard. And, because we don’t put self-promotional links in our comments, but spammers do, the first line below  allows you to hold a comment if it contains a certain number of links.  2 is the default here and it works fairly well.

WordPress comment moderation

Comment Blacklist

And, for the really bad commenters— you know, the rude, abusive, threatening ones? Well, blacklist them! :

WordPress comment blacklist

Avatars

And last, but not least, avatars. This is where you allow them to put their shiny, bright little face by their comment. As a general rule, it’s good to allow your readers avatars to show when they leave a comment. When people create their avatars, they are supposed to rate them, kind of like the ratings on movies: G (acceptable for all audiences); PG (for age 13 and older); and so on. As a blogger, you have control over which types of avatars you allow your commenters to display. So, if you only allow “G” and someone with an R-rated avatar leaves a comment, their photo won’t show. And don’t forget, for those who have registered their email and picture, and don’t have an avatar, you can choose which of the default ones you want to show up (see the default avatars below).

WordPress comment avatars

There you have it. A review of the discussion settings in your WordPress dashboard.

Did you find something you needed to change or update?


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About Bob Dunn

Bob Dunn is a WordPress blogger and trainer with a design and marketing background. He is known for his uncanny ability to make WordPress understandable to non-geeks. On his blog, bobwp, he teaches WordPress with videos, screenshot tutorials and real-world advice.

  • http://www.sciencebase.com/science-blog/comment-is-not-free.html David Bradley

    I’ve been on the web since 1995, and this month decided after putting up with trolls and comment spam for far too long (despite tweaks, despite plugins, despite banned IP addresses) that I had had enough and I’ve followed Seth Godin’s lead and disabled comments on all my blogs. If readers want to chat they can start a thread on Twitter, Facebook or Google+. It has been a week now, and so refreshing. I still check for comments and discovered that Pages were still being spammed, but they’re now all blocked too!

    • http://www.bobwp.com Bob Dunn

      Hey David, yes, this is one of those reasons that people do close their comments, which is too bad, despite what Godin says…

      Fortunately, I have found good plugins to put in place to catch almost all of my comment spam, and I feel that there are two important points that any blog will lose when closing comments.

      1. Getting feedback and ideas from not only your community, but your clients. I have gotten feedback and ideas that I would have never been able to get my merely asking. And sometimes, it can result in new content or services.

      2. I know there are plenty of places to chat, but what I always point out is that your blog is your hub and your main community. All those other platforms can go away and anytime, change their terms of use, and bam, you have lost a community that you built there. With your own self-hosted blog, that just won’t happen.

      But I respect your frustrations and the need to take that step : )

  • http://www.bloggingtrick.tk Noe

    Ogghh…
    I Always ignore my wordpress setting too..
    How it will effect to my blog existention?

    • http://www.bobwp.com Bob Dunn

      You are not alone : )

      A little unclear of what you are asking?

  • http://www.ipnostudio.com hypnodude

    Interesting article, but what if someone leaves cuss words without moderation? Let’s say that I don’t have the time to check everyday comments wouldn’t this get Google to slap me? I mean Akismet works great with spammers but how can we handle cuss words without inserting all of them in the filter?

    Very good post, thumbs up. :)

    • http://www.bobwp.com Bob Dunn

      Great point! Yeah, it can be a pain to have to list all those words to filter them out.

      There is a plugin for WordPress called WP Content Filter that is suppose to do exactly that for you. I’ve never used it, but the link to it is here: http://wordpress.org/extend/plugins/wp-content-filter/

      If you choose to try it, let us know how it works out… I may just do a test myself sometime : )

      • http://www.ipnostudio.com hypnodude

        Thanks Bob, anyway I agree with you that comments are important for a blog. If only it wasn’t so difficult to get some. :)

  • http://www.sciencebase.com David Bradley

    Yep, realise all that…have thought about it dozens of times over the last decade and more. As a freelance journalist, I, of course, recognise the importance of feedback and have always been there for my readers…and having been self hosted from 1996 I know all about that side of things, but I am just soooo bored with the spam and the annoyance. I may go back to allowing comments, we’ll see. It is a trial period really…

    • http://www.bobwp.com Bob Dunn

      I know what you mean, is can be so frustrating! And nothing wrong with a trial period, testing is always good…

  • http://www.sciencebase.com David Bradley

    Well…after eight days…I could no longer bear the silence. Comments are back on. But with a 30 day cutoff (which I’ve done before). Let’s see how it goes…

    • http://www.bobwp.com/ bobWP

      Cool, keep us posted!

  • http://www.ergoorgo.com ergoorgo

    Thanks vey much for the article Bob – really useful to go over the settings and flag some of these important things: I think moderation is a big issue – I have commented on blogs with moderation, but the article was up very quickly, where this won’t happen moderation just stifles the community feel that you talk about so eloquently.

    On the subject of comments, this site seems to have recently switched from native comments to livefyre. Do the WP settings in this article apply / impact on livefyre or not?

    In July Danny recommended native comments system (http://bestbloggingtipsonline.com/best-blog-comment-system/). It would be great to know the reasons behind this. My feeling is that livefyre looks great but for my yet-to-quite-kick-off new blog, the native wordpress system seems likely to have less friction for readers. Would you agree?

    • http://www.bobwp.com/ bobWP

      @ergoorgo That’s a good question, as I use Livefyre on my site. I have never seen a blog that uses LIvefyre moderate comments, so I’m guessing that it overrides some of these settings. But I’m not sure about the blacklist and specific words, emails, etc. Will check into that and get back to you.

      And as far as the native vs. Livefyre, there are so many variables. I talk a lot about this in workshops I do, and you have to weigh the pros and cons of both. In reality, yes, I think the native commenting system will seem less overbearing, especially for readers of a new blog. You do want to keep it as simple as possible. Also, I feel Livefyre is better if you have already built a community on your blog. It’s just much more effective.

      • http://www.ergoorgo.com ergoorgo

        @bobWP thanks so much for the response Bob and the useful advice. I will stick to the native system for now.

        I guess the main question with Livefyre vs native for someone like me – is if one switches do comments all transfer easily or is that a large, complex process? It looks like this must just happen, given how often sites seem to switch commenting systems.

        • http://www.bobwp.com/ bobWP

          @ergoorgo actually the switch is very seamless and easy… you register at Livefyre, have a few setting options to consider, install plugin and activate it and it does all the work pulling in your past comments. Depending on how many you have will determine how long this takes. But again, very easy process…

    • http://dannybrown.me/ DannyBrown

      @ergoorgo Livefyre does allow you to moderate the same way WordPress native does (it adopts the filtering you already have in place via your comment settings). Additionally, you can Ban or Blacklist users if they’re spamming you, and Whitelist trusted commenters, amongst other things. :)