Creating a Corporate Blog People Actually Want to Read



Better corporate blogging

While many of the tips on For Bloggers By Bloggers (and other sites like us) concentrate on “personal blogging”, many can be transferred to a more business-minded blog.

Yet what about corporate blogs, where many of the tips given might not apply, or come up against everyone’s favourite, the Red Tape Roadblock? Can generic tips apply to more organizational blogs?

Yes and no – depending on the company in question, and their willingness to experiment. This post is for those that might be willing to look at how their organization us using their blog.

Work Around the Legal Blocks

One of the biggest complaints I hear from clients (and colleagues) about blogs for organizations and enterprise is that the legal hoops they have to go through, just to get a post approved, means it’s not worthwhile to pursue.

By the time the approval comes, it’s too late to miss a hot time for a particular story, or opportunity. Fair enough – but if you’re missing out on a lead generation or business opportunity because legal is syphoning you, perhaps you have bigger company issues than jumping on a trend?

Organizations don’t always need to write things where legal minefields are visible. There are way more things to write about, that can receive instantaneous approval (if any is needed). These could include:

  • Loyal customer or preferred client showcase / thank-you.
  • Highlighting your great team.
  • How your company came into existence.
  • Cool innovations in your market that aren’t necessarily from you.

These are just some suggestions, but each offer a way to have continuous content without waiting for a dozen rounds of approval.

Use Video and Education

People are visual creatures. We like to see things, as opposed to just reading about them. So why do so many businesses not use video as part of their blogging strategy?

The great thing with video is that you don’t even need to have someone in front of the camera (although offering a face to the company is always a great way of humanizing it).

Video also makes it easy to offer an educational portion to your blog – how to use your online purchasing system, for example, or how to put together one of your products, as opposed to a fifty page manual.

The opportunities with video blogging for businesses is huge, and it doesn’t even have to be top-notch production. You can get a great set-up – camera, tripod, external mics, etc – for under $1,000, which in the grand scheme of things isn’t that much.

Allow Honesty

The reason social media is so popular with customers is because it allows a greater connection between them and the brands they choose to connect with.

Connect well, and the potential for lead generation and sales – as well as brand loyalty – is palpable.

Another reason social media is so popular is one word – honesty. There’s nowhere to hide online, and this is encouraging businesses to be better at how they deal with customer queries, issues and more.

Blogging’s just another facet of social media – so use it as such, and try and be honest in your blogging.

  • Use it to admit to mistakes made by your company and how you aim to rectify.
  • Correct false news stories and present the facts to back your point(s) up.
  • Use everyday grammar as opposed to techy business talk, or creative talk (unless that’s specifically your audience).
  • Accept criticism of posts, and reply professionally and honestly, accepting the critiques if they’re valid.

Again, these are just some of the ways you can make your corporate blog more interesting.

You could also share examples of how you help in the community; or support local charities; or encourage guest posts from your customers about their experience with you (although this may come under legal, for obvious reasons).

The point is, there’s a lot you can do with a corporate blog to stop it being just another dull news site. And you might just be pleasantly surprised how well your customers – existing and potential – respond to a non-dull approach.

How about you? If you’re a corporate blogger, what have you found that works? Or, if you’re a reader, what would you like to see more of in a corporate blog?

image: maxymedia

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About Danny Brown

Danny Brown is VP, Product Intelligence at Jugnoo, Inc., and an award-winning marketer and blogger. His blog is recognized as one of the leading marketing blogs in the world, and is featured in the AdAge Power 150, Hubspot's Hot 100 Marketing Blogs, SME's Top 10 Social Media Blogs 2011 list and Canada’s Top 50 Marketing Blogs. In 2010, it won the Hive Award for Best Social Media Blog at the South by South West festival. Danny is also the author of The Parables of Business.

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barryrsilver 133 pts

The whole legal thing on a corporate blog makes sense regarding an over litigious society except: If you hand the blog over to someone trusted said trusted person will know what needs approval and what is good to go. The legal issue is a convenient excuse for not pushing boundaries, which is really the issue with a corporate blogs. Not what you can or can't say but about seeing with new glasses.

The other major problem with a corporate blog is the upper echelon assumes that the blog should concentrate on the corp. You've pointed out ways to do it and there are so many other topic ideas (it's not a legal or social issue to be against hunger), but again old thinking.

My experience has been in funeral service. My blog was originally intended (with a few tweaks) to be daily content for a funeral service blog. I decided to keep it.

Thanks for the forum.

DannyBrown 2711 pts moderator

barryrsilver That's a good point, Barry. Like you say, yes, there are valid legal concerns at times. But this is where having the right person for the job to start with becomes hugely valuable. Not only can they blog themselves and understand the boundaries, but they can oversee other bloggers too. Cheers, sir!

My latest conversation: 3.5 Reasons Why I Am Sick of List Posts

Tinu 364 pts

I'd like to see more about what do to when the traditional channels of getting help fail. If I'm unhappy with customer service, is there a person I could escalate to under some prerequisite, such as having a case number and a failed attempt at help? And what about republishing instances where something extraordinary happened. I read that one post about Zappos sending that man flowers after a relative passed over and over. I know it wasn't on their own blog but I'm a sucker for feel-good things like that.

My latest conversation: Home

DannyBrown 2711 pts moderator

Tinu Great suggestions, Tinu - a Live Chat box option, along with FAQ's when that's down, could go a long way to help customers. I always think of the Twitter Status blog when that comes to mind. :)

Maranda 52 pts

As a corporate blogger I can honestly say that it's a difficult thing to make potential readers understand that some corporate blogs are useful and fun. I think corporate blogs are viewed as a "shill" for the products right away and readers may not give the blogs a chance. I'm incredibly lucky to not be caught up in red tape and legal issues that can surround a corporate blog. I agree with skooloflife that a story is incredibly powerful in adding that humanizing factor to a corporate blog. I haven't done much vlogging but it's something that's on my mind. Thanks for sharing Danny! :)

DannyBrown 2711 pts moderator

Maranda That's a good point, Maranda, especially when you see blogs that are nothing but ads for products. Nothing wrong with that - after all, you're in business to make money.

But just call it for what it is - the sales section of your site, as opposed to your blog... ;-)

Maranda 52 pts

DannyBrown Exactly! It reminds me of the rules for using Twitter for business - if you're providing your readers something they want to read, they aren't going to follow you. The same rules should (and often do) apply to corporate bloggers. It's okay to talk about your products / services / what you do sometimes, but there has to be a line.

skooloflife 119 pts

Danny,

I've been fortunate enough to be in a position where I got to run a corporate blog with no red tape. If there's one thing I would add is to tell good stories. Having spent time in the travel industry I'm always shocked at how bad the content is in an industry that is rich with the opportunity to create killer content. I think that red tape really kills the creativity of corporate social media. One of the biggest problems that corporations have with their social media efforts is that they that are extremely risk averse. Corporations could really learn a ton from looking at personal blogs that are popular. If they keep doing what they've been doing, then it's safe to say that their blogs will be like digital graveyards.

Brian Driggs 196 pts

I agree with Srinivas. I write for a corporate blog, trying my best to come up with three posts a week (on top of trying to do the same on my personal blog and Gearbox Magazine). That's a lot of content to generate with a consistent level of quality over time, but I've discovered a couple ways to make things easier.

Work-Life-Parallel: This is one of my core beliefs. I am fortunate that the blog I write here at Apollo Group is behind the firewall, allowing for a little more freedom, but the focus is fairly similar to that of my personal blog and side hustle (Gearbox). The key is good storytelling, but the best stories, IMHO, are those which reflect the value of the individuals who read the blog.

While I'm not authorized to speak on behalf of Apollo Group (my opinions are my own and should not be construed as anything else), I do try to find stories behind the firewall which highlight the ideals I believe in public. It's all about transparency, honesty, and mutual respect. So, from time to time, I adapt interviews from the private blog for use on my personal one. (See my tag: "Behind the Firewall" on DR1665.com for a couple examples.)

Likewise, I believe curating the value and importance of the average Joe with the blog lays an ideal foundation for inviting the big names in later on. When they do show up, it only reinforces the worth of the people who make things possible on a daily basis.

This is how I roll with my own site, our Knowledge Management blog behind the firewall, and with Gearbox Magazine. People are the brand.

Good luck with the job hunt, skooloflife. Hope you catch a sweet, work-life-parallel wave soon. Cheers.

DannyBrown 2711 pts moderator

skooloflife One of my favourite "corporate" blogs is by the guy that owns the Marriott hotel chains. He mixes up personal with business and, like you suggest, tells stories.

Give me that type of connection any time over a bland business blog.

Cheers, sir!

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