11 Questions that Will KeepYour WordPress Site out of Hosting Hell



Website hosting hell for WordPressDo you know the number one mistake biz owners make when looking for a hosting service for their WordPress blog or website? It’s not taking enough time to find the one that has the services and capabilities to keep their site running in top form.

I see it all the time: People who have been talked into a sub-standard hosting service (often cheaper but not always).

Or others who just randomly chose one online. They didn’t understand how important that hosting service was to their site—and their business.

Here’s a true life example. A client called me. They were frustrated with their current hosting service and wanted to move their website to a different one. When I asked them to get the information I needed to export their original database, they said that they were told it couldn’t be done.

In a nutshell, the person who had provided the hosting was doing it on their own hosting site as a sub-domain.

Bad news! Because of the complications, my final bill was almost $300 when it should have cost no more than $100. It was more work for me— and for them.

With tons of options out there, from huge global companies to local service providers, the choices can be confusing.

Instead of pushing a particular host or sharing more horror stories, I offer here from personal experience a list of questions to help you figure out how to choose the service that will work for you in the long run.

Bob’s WordPress Site Hosting Service Checklist

If you are launching a WordPress site or considering moving to one, ask yourself (and the host) these questions:

  1. If you are a ‘buy local’ fan, did you check to make sure they are not just reselling hosting from a larger, non-local company?
  2. Are you allowed to make all the changes to your account yourself, including contact, credit card and other changes?
  3. Can you cancel your hosting easily?
  4. Is there a limit on the number of email boxes and subdomains, the site size or the bandwidth?
  5. Do they have a one-click install of WordPress?
  6. Can you auto update your site easily?
  7. Do you have full FTP access to your files?
  8. Do you have full access to your control panel and databases through your phpMyAdmin?
  9. Does the host use the most current versions of PHP and MySQL software and do they keep them updated?
  10. Can you get support directly from the hosting company and do they have 24/7 phone and/or chat support?
  11. Does their CEO kill elephants, promote their site with half-naked women and upsell you at every turn? (Sorry, couldn’t resist that one).

A lot of this information can be found on the hosts’ websites, or, if someone is helping you set your site up, they should be able to answer these questions.

And most important of all: if someone else does the setup for you, be sure to get all the necessary login information to access your hosting site.

You may never need to get access to much of what I have listed. But if you need to change hosts, your web person disappears off the face of the planet, or something else unexpected happens, you will have the peace of mind knowing that the next person who helps you can do it without any hassle.

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RSA Course 62 pts

Hey Guys,

I only use wordpress and whichever host I use it must have fantastico - this is a must as it is so much easier to install my wordpress blog and must have cpanel. It just makes having to make changes so much easier.

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DannyBrown 2711 pts moderator

RSA Course Fantastico is a blogger's best friend for installation, for sure (I think some have changed to Simple Scripts, but still the same ease) - nice addition! :)

bobWP 121 pts

DannyBrownRSA Course Yep, both are awesome. In fact I just was talking to a client yesterday who was going to pay a VA to install WordPress. I told her, go to Bluehost.com, and you can do that one-click install. You can guess what she decided...

My latest conversation: Blogging Workshop at The Get Engaged Tour in Seattle

Ari Herzog 137 pts

bobWP Why do you suggest ginormous companies like bluehost?

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bobWP 121 pts

Basically because that is who I have had the most and best experience with. There are great smaller companies, I'm sure, and some local. I've found some good, some okay, and some really sucked.... just like the big ones.

And sometimes when I have checked into smaller ones, I end up finding that they are just resellers of the larger hosting companies.

My suggestion is always to ask around, and talk to people you know and trust.

My latest conversation: Blogging Workshop at The Get Engaged Tour in Seattle

SarahArrow 208 pts

#11, you couldn't resist but it had to be said. I won't host any site with that company.

My latest conversation: What is a Swipe file and should a blogger have one?

bobWP 121 pts

SarahArrow No kidding! And beyond those three things, their support is so crappy, at least in my experience. Unfortunately, I have been "forced" sometimes to work with the. The last time it took them 3 days to get my database working, yikes : (

My latest conversation: Blogging Workshop at The Get Engaged Tour in Seattle

benbarden 13 pts

Good list. A couple of points I'd query though:

5 - one-click installs can be very handy especially if you're not tech-savvy, but it's important to check that the one-click install is up to date. Updating is a constant requirement especially for any one-click install systems that offer dozens of different packages.

9 - I agree it's good to have recent versions - however there is an added challenge here. Having the absolute latest version isn't always a good thing - it depends on how recently it was released. For instance, if you go to php.net there's an upgrade warning for PHP 5.3.7, four days after that version was released. One day later, 5.3.8 came out. I doubt many hosts would update that quickly, but it's generally a good idea to go for the latest stable version (not beta, for instance) and do thorough testing before upgrading to a newer version of PHP.

bobWP 121 pts

benbarden Hey Ben, thanks, those are great points.

5- yes, the one-click is handy but updating is critical. I've found some hosting sites where the auto updates don't even work, and for those who aren't tech savvy, that can be a real pain.

9 - that makes total sense, and I think I need to rewrite that question. What is important is that your host is using the versions that are minimum requirements for WordPress, especially since version 3.2 bumped those up. I can't tell you how many times I am still find web hosts who are running some version of PHP and MySQL 4. For many reasons, especially security, you need to make sure you are running the latest WordPress version.

Again, thanks for your thoughts!

My latest conversation: Blogging Workshop at The Get Engaged Tour in Seattle

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